SHIPPING

All orders are shipped with tracked or recorded delivery, requiring a signature upon receipt.

Shipping Costs

  • Italy: €9

  • Europe & UK: €15 / £15

  • United States & Canada: €25

  • South Korea & Japan: €25

  • China: €30

  • Rest of the World: €25

Free delivery on all orders above €150 (please select this option at checkout).

Delivery Times

  • Italy: 1–3 working days

  • Europe: 2–5 working days

  • Rest of the World: 2–10 working days

Please note: delivery times are estimates and do not include delays from customs, payment verification, or stock availability.

Customs & Import Duties

Deliveries outside the EU may be subject to local import taxes or duties. These are the customer’s responsibility and may cause delays.
Charges must be settled with the shipping company before release of goods.

We cannot undervalue orders or mark them as gifts. Customers are liable for all postal charges, customs fees, and return costs if a shipment is refused.

RETURNS

Customers may return products within 14 days of receiving their order, provided items are in their original, unused, and resellable condition.

  • We do not offer free returns — all costs are the customer’s responsibility.

  • We are not responsible for returned items until they arrive with us.

  • Customers are liable for original shipping fees, return shipping costs, and any import or re-import charges.

  • We recommend using a tracked delivery service and insuring the parcel for its full value.

Custom-made items are non-returnable and non-refundable.

DUTIES & TAXES

By law, all items must be declared at their full price. We cannot adjust values to reduce customs fees.

If a shipment is refused or customs duties/VAT are unpaid, the customer is responsible for:

  • Original shipping charges

  • Import fees incurred

  • Return costs

These amounts will be deducted from any refund.

TERMS & CONDITIONS

This website is operated by Namok. By visiting our site or purchasing from us, you agree to these Terms of Service. We may update them at any time by posting a revised version here. Continued use of the website after changes means you accept the updated Terms.

1. Online Store Terms

  • You must be of legal age in your country (or have parental consent) to use this site.

  • Products may not be used for unlawful purposes.

  • Any attempts to damage or disrupt the site (e.g., viruses or harmful code) will result in termination of service.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time.

  • Except for encrypted payment details, your information may be transferred unencrypted across networks.

  • You may not copy, resell, or exploit any part of the Service without written permission.

3. Accuracy of Information

  • While we aim for accuracy, content on this site may not always be complete or up to date.

  • Reliance on information from this site is at your own risk.

  • We may update or change content at any time without obligation.

4. Modifications & Prices

  • Prices may change without notice.

  • We may modify or discontinue the Service at any time without liability.

5. Products & Services

  • Some products may be available only in limited quantities.

  • Handmade products may vary slightly, reflecting their unique quality.

  • We reserve the right to limit or discontinue products at any time.

  • We have made every effort to ensure product photographs, descriptions, and details on the site are accurate. Slight differences may occur.

6. Shipping & Duties

  • Orders are shipped with tracked delivery requiring a signature.

  • Customers are responsible for customs duties, import taxes, and shipping costs.

  • We cannot be held liable for items lost or damaged in transit.

7. Returns & Exchanges

  • Products may be returned within 14 days in original, unused, resellable condition.

  • Return shipping costs are the customer’s responsibility.

  • Exchanges are subject to stock availability. Sale items are non-exchangeable but refundable.

8. Copyright

  • All content on this website (images, text, logos) is owned or licensed by Namok.

  • Personal, non-commercial use is allowed; no part of the site may be copied or distributed without written permission.

COOKIE POLICY

This website (www.namokshop.com, “Site”) uses cookies to improve your browsing experience.
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website.
They help us remember your preferences (such as language or currency), make the site work properly, and allow us to improve our services.

Cookies can be temporary (“session cookies,” which disappear when you close your browser) or longer lasting (“persistent cookies”).
They may be placed directly by us (“first-party cookies”) or by trusted partners (“third-party cookies”).

Below you can find more details on the types of cookies we use:

1. Necessary Cookies

These cookies are essential for the basic functioning of the Site. They allow features like logging in, filling out forms, or setting your privacy preferences. Without them, some parts of the Site will not work. These cookies do not store personal information.

2. Functional Cookies

These cookies make browsing easier and more personalised. For example, they remember your selected language or items left in your shopping cart so you can pick up where you left off. They improve both security and the overall experience.

3. Performance Cookies

These cookies help us understand how visitors use our Site by collecting anonymous data (e.g. which pages are most visited).
The information is aggregated and used to improve the Site’s functionality and design.

4. Analytics Cookies

We use Google Analytics to collect information on how the Site is used.
This includes anonymous data that helps us improve services and better understand our visitors.
You can learn more here: Google Analytics Help.
If you prefer, you can opt out by installing this plugin: Google Opt-out.

5. Advertising Cookies

These cookies may be placed by our advertising partners to show you more relevant ads on other websites. They don’t directly store personal information but work by identifying your browser and device. If disabled, you may see less targeted advertising.

You can control and manage cookies directly from your browser settings. Please note that disabling some cookies may affect the functionality of the Site.